An article by PWC that I found interesting
“by Eduardo Alvarez, Georges Chehade, Olaf Schirmer, Manish Mahajan
Published: June 29, 2016
Executive summary
Most large organizations struggle with bureaucracy, which can slow a company’s ability to respond to market changes and distract the company from building the differentiating capabilities it needs to grow. There is a clear need for a simpler and more aggressive approach to bureaucracy.
To address this problem, we have developed the Bureaucracy Measurement Index (BMI), a quantitative means to assess the level of bureaucracy within a company, compare it to benchmarks for that industry, and highlight problem areas.
The BMI breaks down all work that a company does into a hierarchy of processes and assigns a score to each. The score incorporates three elements:
Performance, defined as the efficiency and effectiveness by which the company can execute the process
Impact, defined as the relative weight of that process on the company’s overall mandate
Risk, defined as the probability of a negative event occurring due to process-related decisions”